Cancellation & Return Policy

We have proper returns & exchange policies on most of the items sold on www.bookstheka.com. We will guide you through the process and supply you with a Return Authorization Token. No returns are accepted without the Return Authorization Token.

General Returns

We have No Questions Asked within 15 days (from the purchase order date), a 100% acceptance policy on most NEW UNOPENED items. However, a prior Return Authorization Token should be obtained for all returns. Please get in touch with us to get a Return Authorization Token. One way Shipping charges to return the items are paid by the customer. Any returns made without the Returns Authorization Token will not be accepted.

The value of the order is refunded as a Credit Note or Gift certificate. No Cash refund is done. We’ll notify you via e-mail of your refund once we’ve received the returned item and processed your voucher.

Exchanges

For products with defects, broken, incorrect items shipped and needs exchange, please get in touch with us to get a Return Authorization Token. We will get the product picked up, and the exchange process will be triggered. If the product is presented for exchange, it will be replaced with a product of the exact nature. We have a seven-day exchange policy & we reserve the right to refund the order (in the form of www.bookstheka.com e-coupons) if we do not have the stock left for a particular item requested. Please ensure the tags, packaging etc., are intact as it was sent and the product is sealed before you hand it to the courier. Also, make sure to take the return shipping number from the courier partner.

Gift Returns

All the above policies apply to products purchased or delivered as Gifts.

Cancellations

Orders cancelled before the shipping is done eligible for a 100% acceptance policy. If shipping is in progress, we will try and arrange the return with our courier partner and process for cancellation. However, if the shipment has already reached the destination, the item should be returned to process cancellations. The customer needs to send the order back to us. Please call us to get the address it needs to be sent to. The customer is responsible for the order until it reaches us; hence please ensure you send it by a trusted courier and keep all consignment details before you hand it over to the courier.

Exception in Cancellations

Some items/orders marked as Non-Returns may not be returned. An example of a Non-return item is Samples or Gifts sent to customers from our end.

Please note: In any of the cases, Return/ Exchange/ Cancellation, the refund will be done only in the mode of www.bookstheka.com e-coupons and in no circumstance refund will be done in cash.

Further Queries If you have any questions, please get in touch with us at:
Phone: +91-9717-513-706 or e-mail us at sales@bookstheka.com